A central head office, consisting of telephone computers and data-base application with numerous phone-lines, takes over all standard tasks of a highly staffed call-center.
Shift-work and staff-plans are largely replaced.
Staff problems can be avoided to a large extend, only special situations or emergency calls are carried out by an operator.
Due to the reduction of personnel costs the investments pay for itself after a short time.
The previous staff can be used for qualitative higher tasks or services, and consequently, the quality of the whole service can be considerably boosted.
The result is a higher net product without any additional investments and therefore a strengthening of the competitiveness.
The value of the taxi-driver`s working place is increased and protected.
Small and medium-sized businesses are relieved through taxikomm in their working hours, can take on additional orders and have therefore a further basis of their livelihood.
